Deliveries are expected to take 1-3 days; however, it can take up to 14 days (unless you choose special delivery). Please note that during busy times, such as Christmas, deliveries are expected to take a bit longer. You will be notified if these delivery times cannot be met for whatever reason. We will not be held responsible for any loss caused by late delivery. Delivery will be made between Mondays and Fridays, usually between 8.00am and 8.00pm.

The more information you are able to provide on the location for delivery, and who to deliver to if you are out will help immensely and can keep our service as efficient as possible.

If the first attempt of delivery fails, we will make one further attempt. You will be left a card by the courier with instructions for this second delivery. Unfortunately, if this fails you will have to make arrangements directly with the courier for delivery.

The security of your wine is very important to us and when you leave alternative delivery addresses or location we ask that you make sure that you are happy with the arrangement. Only persons over the age of 18 are allowed to sign for goods.

Orders can be delivered to an alternative address subject to all the usual security checks by your credit card issuer.
We will only deliver to UK mainland addresses, excluding Scottish Highlands. Any addresses outside UK mainland will be subject to additional charges, feel free to contact us and we will give you a quote from our courier.
if you order a number which is not a full case then you will be charged £9.00 or shipping, the flat rate does not apply to addresses outside the UK mainlands. You can also select to pick up in store for free, and £4 Cashback will be added to your account if you do so. If picking up, please allow 2 days for processing your order. You will be required to collect your items within 10 days unless otherwise arranged.

Should you wish to delay, or stop delivery of your product order, this must be done immediately and in writing to we will do our best to accommodate your needs depending on the status of your order. Because our payment processing provider (Stripe) operates real time payment processing your account is immediately debited to the sum of your order value and we can not refund. Therefore, cancelling an order constitutes non delivery of product not a cash refund.

We will arrange for a replacement / credit / refund only if any product is not up to standard. Please contact us via the website and one of our team will call you to make any arrangements. Shipping fees will only be refunded if we have accidently sent you the wrong item.
NOTE: Please ensure that you return the item in its original packaging.
L’AMI JAC LTD will at all times adhere to any legal restrictions imposed on us in connection with the sale of alcohol. By submitting payment details to SumUp you will be submitting an order which will incorporate all these terms. You must be at least 18 years old to place an order with us.
On receipt of your order confirmation email please check all details carefully, and contact us straight away at if anything appears incorrect.

Great care is taken with your purchases. However, if your product is damaged then please contact us immediately and we will provide you with information on returning the product and organise a replacement or refund. We can be contacted by emailing or by using the contact form.

Very occasionally we may run out of a particular wine without notice. Should this be the case we will contact you to discuss your order and advise of a later delivery date or recommend an alternative bottle or case. If our suggested wines do not meet with your requirements or if the new delivery date does not meet with your approval, we will arrange a full refund. We reserve the right, at our discretion, at any time to amend the vintages to the ones advertised.
Customer complaints
If you have a complaint with L’AMI JAC LTD please notify us by emailing us at we strive to acknowledge all communications within 24 hours and to resolve any matter with the shortest possible delay.

All L’AMI JAC LTD prices are in GBP which include VAT (at 20%) and displayed as either per case or per bottle (usually 75cl) prices. We make no charge for credit card transactions. We endeavor to ensure that the pricing on the website is accurate, however occasionally we may make an error. We reserve the right, at our discretion, at any time to amend our website prices, offers and products and a delivery charge may apply.

We reserve the right to terminate/withdraw any special offer/promotion at any time, without prior notice. If you are participating in an offer that has an offer code to enter into the transaction, please refer to any special terms and conditions on that offer.
Offers found in promotional material/3rd party sites and/or where a code is required cannot be combined with any other offer/discount. Redeeming any special offer means you agree to be bound by the terms and conditions of that offer code. Offer codes are non-transferable and may not, at any time be auctioned or sold. Promotion offers from L’AMI JAC LTD do not have a cash value.
We reserve the right to change the rules and conditions of the point system and how discounts are gained from it at any time.

All information you provide us with will be used only for processing your transaction and/or to send you newsletters you have subscribed to. We will not pass on your details to anyone other than those who require your details to process your order. If you create an account with us, your details will be kept on our online database. At any time, you can email us to: find out what information we have about you, ask for your information to be changed, or to have your account removed (this will happen within 28 days of your request). Viewing of your personal information which we have stored may require some proof of identity which we will request you for at the time of enquiry. You may be subject to a processing charge of up to £10 to view the personal details we have stored on you. This is all in accordance with the Data Protection Act 1998. All card details are processed by Worldpay and we never see this information ourselves. Worldpay is regulated by the Financial Services Authority and so you can be sure that your details will be protected.

With all transactions on, you will be subject to the following Terms and Conditions:
All orders are to be placed via the website and must be paid in full when ordered. All payments are to be made using a card through Sumup, or by using a Sumup account. Any refunds will be processed using Sumup and returned to the original card used.
You must be aged 18 or over to purchase items from
Once an order has been placed you should receive a confirmation email and receipt once payment has been made.
Shipping costs will be given at the checkout as these are calculated depending on the number of items ordered. We reserve the right to change any of our terms and conditions without notice.

This contract for the sale and purchase of goods ordered shall be governed by and construed in all respects in accordance with English law and the English Courts shall have jurisdiction to resolve any disputes between us. This web site has been designed for use within the United Kingdom. By accessing this web site you are agreeing that the Courts of England will deal with any disputes, which may arise between you and us, and that English law shall be the applicable law.

The following terms and conditions will apply to: (a) your use of our web site; (b) our supply of products and services; and (c) our dealings with you. By entering, accessing or using our web site in any way, you agree to comply with our terms and conditions. If you do not accept our terms and conditions in full, you must stop using our web site immediately. It is a condition of use of this web site that only people aged 18 or over are allowed to register/book.

You may only use this web site for your own personal use (which will at all times be reasonable and not abusive) or for purposes legitimately connected with purchasing our products and services. You are not allowed to access, use or copy any material or information on this web site for any commercial purpose or for any purposes which are unlawful.

Ownership and Use of Material and Information on Our Web Site
Unless otherwise stated, L’AMI JAC LTD is licensed to use the intellectual property rights in the content and information in this web site, including (without limitation) all text, photographs, images, logos, graphics, design, underlying source code and software. Subject to the Non-Commercial Use Only section above, material and information, either whole or in part, from this web site may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without L’AMI JAC LTD prior written permission.

In no event shall L’AMI JAC LTD be liable to you or to any other person or entity in any way, whether arising under contract, tort (including negligence) or otherwise, for damages of any kind arising from the use of this website, including, but not limited to, direct, indirect, incidental, punitive or consequential damages, lost revenue or profits, lost or damaged data or other commercial or economic loss, that result from your use of, or inability to use, this website. If this limitation of liability provision shall be deemed unenforceable, either in whole or in part, then such parts as are unenforceable shall be deleted, the remaining parts shall remain in full force and effect and L’AMI JAC LTD liability shall be limited to the greatest extent permitted by law. Nothing in this Terms of Use Policy shall exclude or limit L’AMI JAC LTD liability for death or personal injury arising from its negligence or L’AMI JAC LTD liability for fraud.

Separate terms and conditions may apply to certain products, services and materials available through this website. If this is the case this will be brought to your attention.
Subject to this, no express or implied warranties of any kind are made in respect of this website or the products, services and materials available through it.
L’AMI JAC LTD does not warrant that this website will operate uninterrupted or Error/virus free or that the information on this website is accurate or complete.

Any personal information you submit to L’AMI JAC LTD will be dealt with in accordance with our Privacy Policy.